Background
A leading UK banking group commissioned Tersus, part of Marlowe Environmental Services, to deliver a programme of asbestos surveys across multiple operational branch sites, focusing specifically on lift shafts, motor rooms, and associated riser voids.
The surveys were required to support a planned programme of lift refurbishments and modernisations, ensuring full compliance with the Control of Asbestos Regulations (CAR) 2012 and alignment with the client’s internal compliance standards.
Given the sensitive nature of the banking environment and the technical challenges of surveying lift shafts, the project demanded careful planning, security clearance, and high-level coordination with multiple stakeholders.
Project Objectives
- Provide accurate and fully compliant asbestos survey data to inform safe planning of lift replacement works.
- Manage operational risk by avoiding disruption to banking operations or customer service.
- Ensure surveyor safety when working within confined and high-risk areas such as lift shafts and service risers.
- Deliver a consistent and standardised reporting format for use by the client’s national asbestos management team.
Solution
Pre-Planning & Coordination
- Liaised directly with branch managers, lift maintenance providers, and FM teams to agree access schedules.
- Conducted pre-site briefings and reviewed existing asbestos records to target potential ACMs efficiently.
Safety & Compliance
- Employed confined-space trained and medical-fit surveyors with advanced working-at-height and asbestos awareness qualifications.
- Implemented detailed Risk Assessments and Method Statements (RAMS), reviewed and approved prior to attendance.
- Ensured compliance with all banking security protocols, including DBS checks and restricted area access controls.
Survey Execution
- Undertook Refurbishment and Demolition (R&D) level surveys where intrusive inspection was required for mechanical upgrades.
- Used specialist access equipment to safely reach concealed or restricted voids.
- Collected and labelled all samples.
Reporting & Client Interface
- Uploaded findings directly to the client’s asbestos management database, allowing seamless integration into their compliance system.
Challenge
Access Restrictions: Surveys were completed outside normal trading hours to prevent service disruption and to allow safe access to lift shafts.
Heritage Building Constraints: Some branches were housed within listed or older properties with legacy construction features. Non-destructive methods were prioritised where feasible.
Complex Lift Configurations: Coordination with lift engineers was essential to manage de-energisation, hoist control, and safe entry.
Results & Outcomes
- Successfully completed all surveys on schedule, covering multiple branches within the client’s timeframe.
- Delivered comprehensive asbestos registers and management plans that supported both immediate project needs and long-term compliance.
- Achieved zero incidents and maintained full compliance with health, safety, and security requirements.
- Feedback from the client’s compliance team highlighted the professionalism, responsiveness, and clarity of Tersus’ reporting.
Value Added
- Fully compliant surveys under CAR 2012
- 100% on-time completion
- Zero health and safety incidents
- Seamless coordination with lift maintenance contractors
- Enhanced client confidence through transparency and data accuracy
Supporting Your Requirements
Our expert team offer nationwide coverage with many of the team specialising in Asbestos Services. Contact our dedicated team of account managers for more information.
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