Background
A major banking group, supported by Mitie as its Facilities Management provider, manages a UK-wide property portfolio of more than 1,200 assets, including branches, offices and data centers.
Challenge
Managing asbestos across such a large and diverse estate presented several challenges:
- Securely storing and providing easy access to asbestos data
- Coordinating with multiple contractors during refurbishment and maintenance projects
- Operating in buildings that remain open to the public and fully occupied throughout the day
- Delivering services across remote and urban sites nationwide, including Highlands, Islands & Offshore
- Working within stringent security and information governance requirements
Solution
Marlowe has partnered with Mitie to deliver a responsive and proactive national service, built around:
- Centralised Data Management – A unique online asbestos database (TEAMs) providing a single, secure repository for all of the banks asbestos records, accessible on a read-only basis to contractors and designated staff. Records are continuously updated through the new Asbestos Management Survey Programme, annual re-inspections, and abatement works.
- Collaborative Delivery – Close coordination with Lee Kinge (Mitie Compliance Programme Manager) and contractors to ensure safe, compliant working during live refurbishment and maintenance projects.
- Specialist Planning – Tailored strategies to minimise disruption in operational, customer-facing environments.
- Nationwide Coverage – A National structured team of surveyors, analysts, and project managers providing true national reach, including out-of-hours and night working where required.
- Dedicated Support – A Key Account Manager and administration team ensuring consistency, responsiveness, and efficient communication.
- Enhanced Security – Marlowe is an accredited key holder, having successfully passed stringent security vetting processes.
Outcome
Through tailored service delivery and a deep understanding of Mitie and the major banking groups requirements, Marlowe has:
- Ensured ongoing compliance and safety across the property portfolio
- Maintained secure, accurate, and accessible asbestos records
- Delivered consistently high standards in complex, security-sensitive environments
- Built long-term trust with both Mitie and the major banking group, evidenced by continued account retention and adaptability to evolving challenges
Results:
Marlowe have developed a strong and long-term partnership with Mitie and the major banking group, as well as other key contractors.
Recent significant projects include:
- New asbestos management surveys across the entire estate to ensure compliance with HSG264.
- Project-led, targeted refurbishment surveys to support a variety of initiatives across the major banking groups estate, including LED Lighting, Refresh, and ATM/IDM/TCD installations.
- Asbestos Abatements across the whole estate
Client Feedback:
Marlowe has so far received the following formal customer feedback: Client testimonial received 18.09.2025 Lee Kinge MIFSM | Compliance Programme Manager:
“Tanya’s collaborative approach and dedicated contract support have made a real difference to Mitie’s ability to provide a safe and compliant environment for the major banking groups customers and colleagues. Her responsiveness, professionalism, and problem-solving skills consistently stand out. Tanya is a reliable and valued partner who genuinely adds measurable value.”
Get In Touch Today: https://www.marlowe-es.com/contact-us/