Background
When a confirmed case of Legionella emerged at a leading hospitality venue, time was of the essence. With guest safety and business continuity on the line, the facilities team acted quickly, selecting the Genox disinfection system for immediate installation.
The Challenge
Urgent intervention was required to restore water safety without impacting service delivery. Traditional options like chlorine dioxide posed logistical challenges around handling, odours, and chemical storage, making them less suitable for a guest-facing environment.
Our Solutions
Genox offered a safer, more sustainable alternative, generating hypochlorous acid (HOCl) on-site from salt, water, and electricity, eliminating the need for bulk chemical storage and reducing operational risk.
Key learning: The importance of a comprehensive pre-installation survey, as unit placement can significantly impact performance, particularly in complex pipework systems.
Results & Impact
- Effective elimination of harmful bacteria from the water system
- Guest and staff confidence restored through swift action
- Lower risk profile with no hazardous chemical handling
- Feedback highlighted Genox’s responsiveness, with operational adjustments made to optimise sensitivity and dosing performance
This project reinforced Genox as a strong choice for hospitality settings, particularly where speed, discretion, and safety are critical.