Background
HX Training, Marlowe Environmental Service’s training division, partnered with NHS Highland to deliver customised, flexible training solutions tailored to the unique needs of their team. The overall experience was described as “excellent,” with particular praise for the personalised support provided throughout by the HX Training team.
Challenge
As a healthcare organisation operating across a vast and rural geography, NHS Highland faced logistical challenges when it came to training delivery. Traditional classroom sessions posed a cost and accessibility issue, and some initial IT difficulties had to be addressed. They also required course content to be adjusted to better fit their operational requirements and delegate expectations.
Solution
HX Training worked closely with the NHS Highland team to identify the best approach. Following a Teams meeting with the course trainer, HX Training adapted the course content to suit the client’s specific needs. The CP Water Disinfection and TMV training courses were delivered remotely, allowing for broader access without the need for costly travel.
Yasmeen from HX Training was highlighted as having gone “above and beyond,” ensuring all logistics were in place prior to training and checking in post-course to ensure satisfaction. Her commitment helped streamline the experience from end to end.
Value Added
- The remote delivery method proved especially valuable for NHS Highland, helping reduce training costs and logistical complexity. Course content was tailored to align with site-specific challenges, and feedback from delegates was used to make continuous improvements. Although there were some minor boarding issues at the start, these were easily resolved thanks to responsive support from the HX team.
- The feedback from NHS Highland was overwhelmingly positive. The training was described as “first class,” with the remote delivery model providing both convenience and cost savings. Delegates benefited from expert instruction without the need to travel long distances, which would otherwise have been a barrier in the Highlands.
Feedback
NHS Highland would “absolutely recommend” HX Training to others, and in fact, already has. The level of support, flexibility in course design, and high-quality remote delivery made the training experience both efficient and impactful.
Client Quote – Robert MacDonald, Senior Water Engineer, NHS Highland
“The overall experience with HX Training has been excellent. The backup from Yasmeen has been brilliant—nothing has been a problem to overcome. I would definitely recommend them and already have to others.”
Supporting Your Requirements
If you’re looking for flexible, high-quality training that adapts to your operational needs, speak to HX Training today. Whether on-site or remote, our team is ready to deliver expertise wherever you are.
Get In Touch Today: https://www.marlowe-es.com/contact-us/