1. What this Privacy Policy Covers
2. Using Your Personal Data
3. Keeping and Storing Your Data
4. Sharing Your Data with Third Parties

1. WHAT THIS PRIVACY POLICY COVERS

Marlowe Environmental Services is committed to safeguarding your personal data. This privacy notice details the information we gather, how it is used to provide our services, and your data protection rights. We recommend reviewing this information and welcome any inquiries.

Marlowe Environmental Services (‘we’ and ‘us’) is a trading name of WCS Environmental Services Registration Reference “02184649” and our registered DPO is datarequests@marlowe-group.com. WCS Environmental Limited is the data controller of all personal data held and processed by us.

From the 25th May 2018, the main data protection law will be the General Data Protection Regulation, replacing the Data Protection Act 1998.

This Privacy Policy explains, in this context, what information Marlowe Environmental Services collects about you and how it will be used. We aim to be transparent with you when we collect your data and to use it only in ways that you would reasonably expect.

The Policy applies to this website (www.marlowe-ES.com) and overarches our data collection, processing and usage practices, achieved chiefly via our use of marketing automation software. By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with these, you should not use the Marlowe Environmental Services website.

2. USING YOUR PERSONAL INFORMATION 

   You are free to explore the Marlowe Environmental Services website without providing any Personal Information about yourself. When you visit the website to download our content, subscribe to our blog or we request that you provide Personal Information about yourself, and we collect Navigational Information.

Rest assured, we only use this data to manage your account, deliver the services you’ve requested and from time to time provide you with company, compliance regulation and service updates.

Personal Information: This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on our website, and information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Examples of the types of personal information we usually collect are:

• Name
• Address
• Telephone number (including mobile)
• Email address
• Date of birth
• Payment details (Direct Debit, credit/debit card number)
• I.P. address for your device (if visiting our website or using our app)

The information you provide will be used solely for the purposes stated, unless otherwise authorised by you.

3. KEEPING AND STORING YOUR DATA 

   If you’re a current or past customer, we’ll keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints.All of the data that we collect is stored within the our servers and Gold Vision (referenced in section 4).

   Our website is not aimed at addressing anyone under the age of 13. As such, we do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

4. Sharing your data with third parties 

   We respect your privacy and that’s why we don’t share any data with third parties for marketing purposes. However, we will pass your information to a limited number of third parties for the following reasons:

• To deliver the services you’ve asked for, which includes sharing your information with a either one of our portfolio of brands including; WCS Water & Air, Clearwater Compliance, WCS Engineering, WCSE Environmental Engineering, Guardian Water & Air, Hydro-X, Tersus, Tersus Training, Sterling Hydrotech, B&V Chemical and HX Training and/or specialist consultants from our network (if required for a specific service).
• For legal or regulatory purposes including fraud prevention
• If we buy or sell any business or company assets
• We will never sell your Personal Information to any third party.

Marlowe Environmental Services Use Of Gold Vision

Marlowe Environmental Services uses the Gold Vision platform to underpin our inbound marketing and sales activity. Gold Visions marketing automation platform allow us to build and manage our webpages effectively as an inbound marketing hub where visitors can learn more about our company, download content, and provide their contact information and other demographic information, as and where appropriate. This information, which is stored and managed on the Gold Vision service providers’ servers (learn more about Gold Visions data protection and security here), is only accessed by Marlowe Environmental Services. It is then used by Marlowe Environmental Services so that the visitors can be contacted about their interest in our services and can interact with us as they choose.

Gold Vision provides their platform by way of a subscription service to its customers for marketing and lead generation. Information that we collect and manage using the Gold Visions subscription service for our marketing belongs to Marlowe Environmental Services and is used, disclosed and protected according to this Privacy Policy.

Marlowe Environmental Services Use Of Google Analytics

We sometimes use Google Analytics to help us understand how visitors are using and engaging with our website. This again allows us to make improvements to our web services and your online experience. The Google Analytics tracking tool uses a number of cookies to collect information and report website usage statistics and does so without personally identifying individual visitors to Google or Marlowe Environmental Services.

The information generated by the cookie about your use of our website will be transmitted and stored by Google on servers in the United States. For more information about Google’s Privacy Policy in regards to Google Analytics, please see www.google.com/analytics/learn/privacy.html

Marketing preferences

When you download our content or fill out a website form, we may occasionally send you further information, regulation updates or content offers that we believe you may also find interesting or helpful.

We promise not to inundate you with marketing messages, but we also understand if you’d prefer not to receive anything from us.

We hope that’s a reasonable expectation given the nature of the industry, however, we promise not to inundate you with marketing messages. You can choose to opt-out or change your preferences at any time.

Customer Testimonials

We post customer testimonials and comments on our website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Your rights

You can request a copy of the personal information that we hold about you at any time and we will arrange for a copy to be issued to you, free of charge, within 1 calendar month. We will ask you for proof of your identity before we disclose any information.

If you believe that the information we hold about you is incorrect you can ask for it to be corrected.

If you believe we are processing your personal information without a legal basis, you can ask us to stop. You can also ask us to delete your personal information from our systems.

If you decide to move away from us for any reason, you can request for your personal data to be transferred to a new provider on your behalf.

To action any of the above, please send an email

To: datarequests@marlowe-group.com use the contact us form on our website or you can write to us at the address below.

Contact us

General Enquiries/Data Controller

Data Requests
Unit 17 Wheatstone Court, Davy Way, Quedgeley, Gloucester, GL2 2AQ
Tel: +44 (0)1454 299 310

Complaints

If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit.

http://www.allaboutcookies.org/cookies/ for detailed guidance.

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category.

The cookies that are categorized as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyse how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Necessary

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Cookie – cookieyes-consent

Duration: 1 year

Description: CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

Cookie – elementor

Duration: Never Expires

Description: The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.

Cookie: rc::a

Duration: Never Expires

Description: This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.

Cookie: wpEmojiSettingsSupports

Duration: session

Description: WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.

Cookie – rc::c

Duration: session

Description: This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Cookie: _ga_*

Duration: 1 year 1 month 4 days

Description: Google Analytics sets this cookie to store and count page views.

Cookie: _ga

Duration: 1 year 1 month 4 days

Description: Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

Links to other Websites

Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those that have a link on our website, are subject to that site’s own rules and policies. We recommend that you read the rules and policies relating to that website before submitting any personal information.

Updates

This notice will be updated from time to time and we recommend that you check this notice regularly. The version number and date released will always be listed below:

Version number: 1.0

Date released: August 2024